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Human Resources


Leaders know that people are their most important asset. It’s not surprising that paying attention to the human factor absorbs 40 percent of a manager’s work day.

Our customized solutions provide all the key elements of effective HR management – employment, training and development, and customer service. Whether we provide HR consulting services or work alongside your HR team, our support, knowledge and resources can help you meet your business goals.

We offer the following services whilst connecting you with talented and skilled resources

1). Employment – Building the Right Team

Hiring right maximizes revenues, enhances profitability, optimizes operations and creates a healthy work culture. Our professional recruitment process provides you with the following end-to-end human resource services:

  • HR operations need assessment
  • Strategic staff planning and organizational development
  • Identifying, analyzing and developing job specifications
  • Profiling, head hunting, postings/advertising of job openings
  • Recruitment, applicant tracking, screening, interviewing and selection
  • Reference verification and background checking
  • Recommendations for ‘best practice” policies and procedures, employee handbook & manual drafting and revising
  • Recommendations for Compensation and benefits

2). Training and Development – Making the Most of Your People

Increase the value of your employees’ capabilities and foster retention by providing them with the tools and information they need to be engaged and productive. We will customize training programs that meet your requirements. We’ll make sure we understand your business and the needs of your customers, while promoting best practices. We educate, train and provide facilitation services, including:

  • Sales Skills
  • Marketing Skills
  • Customer Service Skills
  • Team Building and Mentoring
  • Training of your staff as needed

3). Employee Engagement – Driving Customer Centricity

“A happy employee makes a happy customer.” Your employees are your brand ambassadors and are the key players in building a healthy relation with your clients. A highly engaged employee will always take ownership and shall keep the customer at the heart of every decision. We can help you build a workplace to keep your employees satisfied and engaged.

This is our niche:

  • Employee Satisfaction Survey
  • Customer Satisfaction Survey
  • Mystery Shopping
  • Digital Comment Card/Feedback Collection Platform
  • Employee/Customer Focus Groups